SALESFORCE

Connected Commerce on Salesforce

Salesforce helps brands connect digital commerce, order management, in-store operations, customer service, and enterprise data on one unified platform.

With Agentforce Commerce for B2B and B2C, plus Data 360, Retail Cloud POS, Service Cloud, and MuleSoft, teams can launch faster, personalize journeys, and automate operations with trusted data.

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Core Salesforce Commerce Capabilities

Built on Salesforce commerce, data, service, and integration products to support connected buying journeys, operational efficiency, and scalable growth.

Agentforce Commerce

Launch unified B2C and B2B commerce with AI-driven merchandising, guided shopping, and flexible storefronts.

Order Management

Capture, route, and support orders from any channel with a distributed order management system built directly into Salesforce CRM.

Marketing cloud

Salesforce Marketing Cloud helps you create personalized, data-driven campaigns across every channel to engage customers and drive growth.

B2B Commerce

Enable complex B2B journeys with personalized catalogs, negotiated pricing, and seamless self-service ordering.

Composable Storefronts

Adopt headless commerce with flexible storefronts, progressive web app experiences, and API-led architecture for faster innovation.

Payments

Increase conversion with optimized, flexible checkout and secure payments configured across the Salesforce commerce platform.

Data 360

Activate trusted enterprise data with zero-copy access, unified profiles, triggered flows, and predictive insights across Salesforce.

Service Cloud

Equip service teams with connected customer context, omnichannel case management, and enterprise integrations extended through MuleSoft.

Building Beyond - Partnerships For
Global Industry Leaders

Why Salesforce?

Beyond the box. A unified ecosystem for global growth.

Global Scale

Powering 10% of UK e-com.

Speed

36% higher conversion.

Omnichannel

Sell on 100+ channels.

App Ecosystem

8,000+ specialized apps.

One platform for connected
commerce

From ecommerce and POS to orders, service, and trusted data activation, Salesforce helps every team operate from the same customer and operational context.