Empower expansion worldwide with Commerce Cloud.
Business to business and business to consumer e-commerce solutions are provided by Commerce Cloud, a crucial component of the Salesforce Customer Success Platform. This means that companies buy Commerce Cloud in order to give their customers—whether they are large-scale wholesale buyers or consumers purchasing the newest fashion—the greatest e-commerce websites when they shop online.
Grow your business with assurance on the most comprehensive platform. With AI and automation enabled by the Einstein 1 Platform, you can streamline every aspect of your business, from creating your digital storefront to increasing sales at every client touchpoint.
Commerce Cloud features three core capabilities:
B2B Commerce
Not just customers make purchases online. Enterprises must also make acquisitions. A business may buy new parts for a particular kind of machinery, or a wholesaler may place an order for goods to stock several outlets for the duration of the season. Sites for numerous global giants in industries including manufacturing, consumer products, technology, healthcare, and more are powered by B2B commerce.
B2B2C Commerce
Enabling B2B merchants to sell direct to consumers, even if it's their first time, is made simple and quick with B2B2C Commerce, which is also integrated into the Customer 360 Platform. By utilising B2B2C commerce, you can reap many incredible benefits and maintain your attention on your B2B commerce buyers.
B2C Commerce
The online experience includes a lot of web and mobile sites. Web and mobile responsive e-commerce sites with sophisticated online storefronts, checkout and shopping cart features, and complete customisation options may be launched and managed by brands.Einstein for B2C Commerce, which leverages artificial intelligence (AI) to assist create a quicker and more intelligent path to buy, is integrated into our B2C Commerce system.
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This is what makes
Commerce Cloud
Commerce Cloud
Unique
Commerce cloud powers for over two billion shoppers with 99.99% historical uptime.
Customers saw a 29% increase in digital revenue by shifting from legacy channels. 2022 Cyber Week digital sales grew 11% compared to the industry average of 2%.
Why Salesforce Commerce Cloud
- Integrate and manage multiple storefronts (Multi-region stores, B2C, B2B & marketplace) with a single platform to improve work efficiency.
- A true omnichannel framework that facilitates a smoother and unified multi-channel and multi-touchpoint shopping experience.
- Boost conversion and revenue with integrated commerce channels and cutting-edge functionalities.
- Access to Salesforce Genie Customer Data cloud for enhanced data analytics and marketing automation tools.
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